Taskbai Terms and Conditions

1. Introduction

Welcome to Taskbai — a home service platform connecting customers with verified freelancers and service providers offering cleaning, massage, aircon repair, and other household services. By using our app or website, you agree to these Terms and Conditions.

2. Service Overview

Taskbai acts as a digital marketplace that allows customers to book home services and enables independent freelancers or partners to offer their services. Taskbai is not the direct employer of any service provider.

3. Account Registration

Users must register an account to book or provide services. You agree to provide accurate information and keep your account credentials secure. Taskbai is not responsible for unauthorized use of your account.

4. Use of the Platform

Users agree to use Taskbai only for lawful purposes. You may not use the platform to:

5. Service Provider Responsibilities

Freelancers are responsible for the quality, safety, and professionalism of the services they provide. They must comply with local regulations and maintain valid certifications when required (e.g., TESDA, NC2, or equivalent).

6. Payment and Fees

All payments are processed through the Taskbai platform. Taskbai charges a 20% service commission per booking. Freelancers receive the remaining 80% as their earnings.

7. Cancellations and Refunds

Customers may cancel bookings within a reasonable time before the scheduled service. Refunds and disputes are handled case-by-case under Taskbai’s cancellation policy.

8. Liability

Taskbai acts only as an intermediary and is not responsible for damages, losses, or injuries caused by service providers. Providers are fully responsible for their own work and conduct.

9. Ratings and Feedback

Customers may rate and review providers after each service. Taskbai reserves the right to suspend users or providers with repeated policy violations or poor ratings.

10. Termination

Taskbai may suspend or terminate accounts that violate these Terms, misuse the platform, or engage in illegal or abusive activity.

11. Changes to Terms

Taskbai may update these Terms periodically. Continued use of the app means you accept the updated Terms.

12. Governing Law

These Terms are governed by the laws of the Republic of the Philippines. Any disputes will be handled by the proper courts of Cebu City.

13. Contact Us

For questions or concerns, please contact us at support@taskbai.com

Thank you for using Taskbai — making home services easier, faster, and more local.